Shipping Information
1. Shipping Options & Rates
We offer a variety of shipping options to meet your needs. Our shipping rates are calculated based on the weight of your order and the destination. Available options include:
- Standard Shipping: Estimated delivery within 5-7 business days. Rates start at $5.
- Express Shipping: Estimated delivery within 2-3 business days. Rates start at $8.
- Overnight Shipping: Guaranteed next-business-day delivery for orders placed before [cut-off time]. Rates start at $13.
2. Discreet Packaging
Your privacy is important to us. All orders are shipped in plain, unmarked packaging. There will be no indication of the contents on the outside of the package, ensuring your order remains private.
3. Processing Time
All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day. You will receive a confirmation email with tracking information once your order has shipped.
4. International Shipping
We offer international shipping to select countries. Please note that international shipping rates and delivery times may vary. Additional customs fees, taxes, and duties may apply, which are the responsibility of the customer.
5. Tracking Your Order
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your order on our website or the carrier’s website.
6. Shipping Restrictions
Due to local regulations, we may not be able to ship certain products to some regions. If your order cannot be shipped to your location, we will notify you immediately and provide a full refund.
7. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact our customer service team within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.
8. Returns and Exchanges
For details on returns and exchanges, please visit our Returns & Exchanges page.
9. Contact Us
If you have any questions or concerns about your order, please contact our customer service team at support@seychelles-online.com.sc